AI & Automation
Process automation with AI agents
Automate recurring processes with AI: read documents, clean up imports, pre-sort enquiries, with handover to people when decisions are needed.
- since 2012
- 200+ online shops
- 800+ websites
- Shopware Partner since 2014
Team
19 people
in-house development since 2012
Online shops
200+
delivered since 2012
Projects delivered
1000+
since 2012
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Shopware Partner since 2014 -
Mollie Partner since 2021 -
Trusted Shops Partner -
eRecht24 Partner -
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Base Partner since 2026 -
sync4 Partner since 2022 -
Pickware Partner since 2019 -
Routine work without process automation: where time is lost
In many companies, employees copy data from one system to another every day, read off invoices or sort emails. The work is important but monotonous, and typos are often only noticed late.
What process automation with AI agents gives you
- Recurring tasks run automatically in the background.
- Data from PDFs, photos and emails is recognised using OCR and vision models.
- Your team checks results instead of typing them in.
- Every step is logged and remains traceable.
Scope of services
What we take on in process automation
- Find suitable cases
We map processes and select the ones that are worthwhile.
- Documents and images
Text recognition and image models read receipts and photos.
- Clean import data
Data is cleaned and structured before it moves on.
- Pre-sort enquiries
Incoming enquiries are categorised and assessed.
- Agents with validation rules
Unclear cases go to your team with all the information.
- Connection
Shop, ERP, CRM or email are connected directly.
In process automation, AI and conventional software take over recurring processes: extracting data from documents, cleaning up imports, pre-sorting enquiries or passing information between systems. AI agents handle tasks that someone used to do by hand and hand over to a person as soon as a decision is needed.
Where automation helps
AI is particularly useful where a lot of information comes together: product data, customer enquiries, PDFs, CSV files, images and orders. One example is a vehicle registration scanner that reads data from a photo and links it to HSN/TSN, TecDoc or product data. Other examples are support automations, the assessment of incoming enquiries or the detection of faulty imports.
AI product advice
ExampleI’m looking for a hiking rain jacket that doesn’t rustle.
Two jackets from your range with a soft outer fabric fit that. Both are waterproof and breathable. Shall I filter by size?
The answers are based only on your product data.
Controllable instead of a black box
We connect AI models to your systems via APIs, build custom processes and define validation rules. This keeps it traceable what the automation has done. Whether a process is suitable is something we clarify in AI consulting, and the technical connection to your systems is described under integrations & systems.
- Shop
- ERP
- Documents
How we work
How your process automation project runs
- Understand
We look at your business, your systems and your figures before we suggest anything.
- Plan
You receive a concept and a quote with individual items and a realistic schedule.
- Build
We develop in stages. You see interim results on a test environment and approve them.
- Run
After go-live we take care of hosting, updates and monitoring if you want us to.
Your contacts
Your contacts for process automation
Tell us where your project stands. Tobias and René will listen, ask questions and tell you honestly what we recommend and roughly what it will cost.
Our team for your questions
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- Aleksej Werestschagin Web development
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Frequently asked questions about process automation
All questions and answersWhich processes are suitable for automation with AI?
Processes that occur frequently, follow similar rules and involve text, documents or images. Typical examples are reading receipts, cleaning up imports and pre-sorting enquiries.
Does the AI then decide on its own?
Only where you specify it. We define validation rules and thresholds above which a case is handed over to a person. Results and decisions are logged.
- Marketing automation
Product descriptions from your own product data, translations for multilingual shops and recurring marketing content, automated with AI.
- AI consulting
Clarify where AI makes sense, which model fits and how it gets into your systems, with a prototype that your team tests on real data.
- AI search & product advice
A shop search that understands typos, synonyms and whole sentences, and a product advisor in a chat that only recommends items from your real catalogue.
- AI prototyping
Realise your project and check its feasibility with 15 to 20 % of the project budget: with an AI prototype built directly on the target framework, whether Astro, Symfony, WordPress, Shopware or Laravel.
A few sentences are enough to start. We will get back to you with questions or a suggested date.