Operations & Service
Shop monitoring: watching online shops and websites around the clock
Monitoring of availability, servers, queues, error logs, load times and SEO metrics, with alerts by email, Slack or webhook.
- since 2012
- 200+ online shops
- 800+ websites
- Shopware Partner since 2014
- Checkout Monitoring
- Payment Watcher
- Error Monitoring
- Security Live Guard
- 24/7 Fast Report
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Shopware Partner since 2014 -
Mollie Partner since 2021 -
Trusted Shops Partner -
eRecht24 Partner -
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Base Partner since 2026 -
sync4 Partner since 2022 -
Pickware Partner since 2019 -
Why customers often notice faults first without shop monitoring
Many outages announce themselves in advance: a full disk, a growing queue, an expiring certificate. Without monitoring, nobody notices them until the shop goes down or a customer calls.
What shop monitoring gives you day to day
- Problems are detected early, often before they turn into outages.
- Several shops and websites appear in one overview with a health score.
- Notifications arrive via the channel your team uses.
- Trends show whether load times or visibility are getting worse.
Scope of services
What our shop monitoring keeps an eye on
- Availability and SSL
We notice when a shop or website stops responding or a certificate expires.
- Servers and systems
We keep an eye on load, storage, cache and search.
- Cron jobs and error logs
Stuck queues and new errors are spotted before orders pile up.
- Security and updates
Anomalies and available updates for extensions are reported.
- Load times and SEO metrics
Data from Google and Microsoft services shows how the site is developing.
- Notification
Alerts arrive by email, Slack or webhook where your team works.
Our shop monitoring watches online shops and websites around the clock: availability, server load, cache and search, queues and cron jobs, error logs and available updates. On top of that come load times and SEO metrics from Google and Microsoft. If something stands out, a message is sent by email, Slack or webhook. For Shopware shops we use our own tool, ShopSignal.
Tech stack
- ApplicationShopware, Laravel or WordPress with theme and plugins
- Cache and searchRedis and Elasticsearch configured to fit
- PHPcurrent version with OPcache
- Serverour own servers with NVMe storage
More than a ping
A simple availability check only notices something once the shop is already down. We also monitor internal systems and background processes, collect historical data and identify trends. A health score sums up the state of each shop in a single value, and you manage several shops centrally.
ShopSignal for Shopware
For Shopware 6 we use ShopSignal, which we developed ourselves. It also compares the day’s revenue with previous days and reports drops after a deployment. Who responds when an alert comes in is covered by Shopware maintenance or an SLA.
How we work
How we set up shop monitoring for your shop
- Understand
We look at your business, your systems and your figures before we suggest anything.
- Plan
You receive a concept and a quote with individual items and a realistic schedule.
- Build
We develop in stages. You see interim results on a test environment and approve them.
- Run
After go-live we take care of hosting, updates and monitoring if you want us to.
Your contacts
Your contacts for shop monitoring
Tell us where your project stands. Marco will listen, ask questions and tell you honestly what we recommend and roughly what it will cost.
Our team for your questions
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- Aleksej Werestschagin Web development
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Frequently asked questions about shop monitoring
All questions and answersHow is a Shopware shop connected to the monitoring?
Via a dedicated Shopware extension that transmits data encrypted and signed. No additional agent runs on the server, and we do not need SSH access for this.
Can several people access the monitoring?
Yes. There is role and permission management for teams, and access is protected with two-factor login.
- Security
Security updates, hardened servers, SSL, DDoS protection, daily backups and monitoring for anomalies, with a plan for emergencies.
- Maintenance & updates
Tested updates for system, plugins and themes, backups before every update and a functional check afterwards, for WordPress and Shopware.
- Hosting
Hosting on our own servers for WordPress, Shopware and Laravel, with NVMe storage, Redis, daily external backups and support from developers.
A few sentences are enough to start. We will get back to you with questions or a suggested date.